Frequently Asked Questions
Dropshipping is a model where you sell products without holding inventory. When your customer orders, you forward the order to us and we pack and ship directly to them.
We offer connections via API, plugin (Shopify, WooCommerce) or XML/CSV feed (e.g. Shoptet). Importing product data typically takes less than an hour.
Once connected via API, orders are transferred automatically — no manual entry needed. The system also syncs tracking numbers and order statuses.
Yes. We ship in neutral packaging without supplier branding. The end customer won't know the product came from a third party. Optional branded documents available.
After shipping, you receive a tracking number to share with your customer. With API integration, tracking syncs automatically.
Inventory and prices update in real-time via API. For feeds, it depends on settings — typically 1–4 times daily.
Registration is open to companies with a valid VAT number in the EU. Registration and the basic plan are free.
We support shipping to most EU countries. Specific availability and shipping costs depend on the destination — details available in the portal after registration.
The end customer contacts you. You forward the complaint to us via the portal and we process it. See our Terms for details.
Start is free with limited catalog. Gold adds API and automation. Platinum offers unlimited access, SLA and dedicated support. See the Pricing page for comparison.
Yes, you can upgrade or downgrade anytime. The change takes effect in the next billing period.
Yes. Gold and Platinum plans include technical integration support. Platinum includes a dedicated account manager.